frequently asked questions
do they fit big or small?
they fit pretty true to size! please check out our full size guide on our product page :)
do they cure foot pain?
most of our customers who experience foot pain say they help a lot! but they do not 'cure' foot pain.
keep in mind that cloudsharks do compress with each step and absorb the position of your foot, making it more comfortable then most footwear.
are they as comfy as they look?
are they waterproof?
yes!!! wear them at the beach, in the house, in the shower, WHEREVER you want :)
do they fit wide feet?
they sure do! if you have wide feet, we recommend sizing up :)
what are they made of?
cloudsharks are made of high quality EVA, designed for soft compression, comfort, and durability.
they feel a bit stiff, howcome?
the EVA material we use is designed to break in over time, and they are supposed to be a bit stiff right when you get them. if you want to skip the “break in” period, then soak them in warm-hot water for 30 minutes.
do they offer arch support?
cloudsharks do not offer arch support, but the material is designed to compress and relieve pressure off your feet.
where are you guys located?
cloudsharks is based in the United States and we're proudly shipping most of our products from the USA (florida to be exact) :)
returns / exchanges
what's your return policy?
we have a 30 day return policy! please check our full policy below :)
i received the wrong size, what do i do?
please contact us! from there, you will ship it back to us, send us the tracking information, and once the tracking updates we will send you a new pair! we will cover the shipping costs for the mistake on our end :)
how do i cancel my order?
email us asap! if your order has already shipped, you'll have to wait until you receive your order, then contact us to start a return.
how do i track my order?
after your order is shipped, you'll receive an email with the tracking number for you to follow the progress :)
when will tracking be updated?
tracking can take a few days to update once shipped. please be patient :)
when will i get my order?
please check out our full shipping policy here :)